Registered Massage Therapy
What to expect at first appointment? Your first appointment sets the base for further treatment to commence. Starting with an intake to pinpoint your goals for treatment and areas of discomfort. The first appointment can be longer in discussion then succeeding ones but this is to build a client-therapist relationship to help give results patients are looking for.
How often should I be coming in? This is completely suggestive on what your body can tolerate and the goals you are looking to achieve. Some people need once a month for maintenance and some need every week. Each person is different and each body is different. After the first massage, it's always beneficial to book a follow up 4 weeks later to better gauge how your body responded to treatment, without waiting too long to come back in.
What is massage therapy? RMT stands for Registered Massage Therapist, a regulated healthcare professional in Canada who uses hands-on techniques to treat pain, injuries, and promote wellness, distinct from spa therapists due to extensive training (e.g., 2200+ hours) in anatomy and pathology.
Location Information
Where are you Located? We are located at 10138 Imperial Street at the bottom of the cul-de-sac.
Is there Parking Available? There is parking available both in the the driveway and on the street. Patients are asked to park in the designated areas if they are able.
Where is the Clinic Entrance? Entrance to the clinic is in the back of the house and is by appointment only. Detailed instructions are e-mailed out the day prior to your appointment. The door is locked in-between appointments and will be opened close to your appointment time. If at any point you are unsure, please call or text us at :604-357-4779 so we can assist you.
Is the Clinic Locked at all times? The clinic is locked and alarmed in-between appointments and closed hours for patient safety. It is open 5-10 minutes between appointments for patient transitions.
Direct Billing & Admin
What Payments do you We currently accept Mastercard, Visa, e-transfer, cash and extended health. At this time we do not accept Debit.
Do You Offer Direct Billing? We offer Direct Billing to most insurance providers. While we strive to offer direct billing whenever possible, we cannot guarantee it for every appointment. This may be due to factors such as individual benefit plan limitations, issues with the submission portal, or clinic logistical considerations. In cases where we are submitting on your behalf, please note that patients may be required to pay in full and self-submit if unexpected complications arise with the insurance provider.  ​
What is your Cancelation Policy? We understand that unanticipated events happen occasionally in everyone’s life which could cause you to cancel your appointment. To be fair to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies: 24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to do schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. The charge will be automatically applied to your credit card and is must be paid prior to your next scheduled appointment.
Do You Direct Bill MSP, WCB, ICBC? At this time we do not Direct Bill MSP, WCB, or ICBC. Patients must pay in full and submit for reimbursement through the appropriate channels
What Happens if I Arrive Late? Your appointment times have been set specifically for you. If you arrive late, your treatment will still conclude at the scheduled time to ensure that others' appointments are not disrupted. Your therapist will assess the remaining time to determine if a treatment can be started, depending on how late you are. If you arrive more than 15 minutes late, your appointment may be canceled, and you may be charged for the missed session. Please note that you will be responsible for the full treatment, regardless of the duration of the service provided. To show respect for your therapist and other clients, we kindly ask that you arrive on time.
What if I Need to Reschedule? If you need to change your appointment, kindly reach out to us via phone or email at least 24 hours beforehand, and we will gladly assist you finding a new date or time that suits you better.